[vc_row css=”.vc_custom_1633322260797{margin-top: -20px !important;}” section_id=”workplace-services”][vc_column][title type=”h1″ align=”center”]TECHNICAL OPERATIONS[/title][/vc_column][/vc_row][vc_row fullwidth=”yes” background_color=”#253e91″][vc_column css=”.vc_custom_1626335801231{padding-top: 20px !important;}”][title type=”h2″ align=”center” color=”#ffffff” class=”technical-operations-2″]Workplace Services[/title][vc_empty_space height=”10″][vc_separator color=”custom” border_width=”3″ el_width=”10″ accent_color=”#fba91e”][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/2″ css=”.vc_custom_1626335719754{padding-bottom: 20px !important;}”][vc_single_image image=”4368″ img_size=”full”][/vc_column][vc_column width=”1/2″][vc_column_text]Optimizing the service experience by providing a single point of contact to support end-user computing systems and services, while providing full lifecycle management of service incidents and requests through resolution.[/vc_column_text][vc_empty_space height=”20″][title type=”h3″ color=”#253e91″ class=”technical-operations-3″]Outsourced or Managed Services[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][vc_column_text]
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- Level 0 – Self Help:
- Develop and maintain end-user, self-service options with advanced automation technology for routine IT tasks
- Level 1/2:
- Triage and front-end user support and service restoration
- Full ITIL lifecycle Management
- Incident & Request Management
- Functional support for applications and devices
- Persona-based and V.I.P. support
- Level 0 – Self Help:
[/vc_column_text][/vc_column][/vc_row][vc_row fullwidth=”yes” background_color=”#253e91″][vc_column width=”1/2″ css=”.vc_custom_1633529640874{padding-top: 20px !important;}” offset=”vc_hidden-xs”][title type=”h2″ color=”#ffffff” class=”technical-operations-2″]Key Takeaways[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”10″ accent_color=”#fba91e”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1633529633057{padding-top: 20px !important;}” offset=”vc_hidden-xs”][title type=”h2″ color=”#ffffff” class=”technical-operations-2″]Differentiators[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”10″ accent_color=”#fba91e”][/vc_column][/vc_row][vc_row content_placement=”top”][vc_column width=”1/2″ offset=”vc_hidden-xs”][vc_column_text]
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- 24x7x365 Global Support
- Adaptive & Custom support models
- Onshore and offshore footprint
- HDI certified since 2007
- Full orchestration across Artech Workplace infrastructure and support services
- Fully customized and built to suit
[/vc_column_text][/vc_column][vc_column width=”1/2″ offset=”vc_hidden-xs”][vc_column_text]
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- 24/7/365 centralized support
- Blended L1/L2 technical skills
- Adaptive support models
- Self-service capabilities
- Personification support
- Onshore & offshore options
- Industry leading FCR, CSAT & ASA
- ITIL certified aligned
[/vc_column_text][/vc_column][/vc_row][vc_row fullwidth=”yes” background_color=”#253e91″][vc_column width=”1/2″ css=”.vc_custom_1633529598399{padding-top: 20px !important;}” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][title type=”h3″ color=”#ffffff”]Key Takeaways[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”10″ accent_color=”#fba91e”][vc_column_text]
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- 24x7x365 Global Support
- Adaptive & Custom support models
- Onshore and offshore footprint
- HDI certified since 2007
- Full orchestration across Artech Workplace infrastructure and support services
- Fully customized and built to suit
[/vc_column_text][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1633529608636{padding-top: 20px !important;}” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][title type=”h3″ color=”#ffffff”]Differentiators[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”10″ accent_color=”#fba91e”][vc_column_text]
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- 24/7/365 centralized support
- Blended L1/L2 technical skills
- Adaptive support models
- Self-service capabilities
- Personification support
- Onshore & offshore options
- Industry leading FCR, CSAT & ASA
- ITIL certified aligned
[/vc_column_text][/vc_column][/vc_row][vc_row section_id=”enterprise-monitoring”][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1624278295627{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1688650826383{margin-bottom: 8px !important;}”]
To find out how we can help you
[/vc_column_text][vc_single_image image=”5182″ img_size=”250×42″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”.vc_custom_1688650785269{margin-top: -20px !important;}” link=”/contact-us/” el_class=”custom-d-none”][vc_column_text css=””]
[maxbutton id=”7″ text=”Visit Scalence” url=”https://www.scalence.com/”]
[/vc_column_text][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][vc_row fullwidth=”yes” background_color=”#ed4a42″][vc_column css=”.vc_custom_1626335759579{padding-top: 20px !important;}”][title type=”h2″ align=”center” color=”#ffffff” class=”technical-operations-2″]Enterprise Monitoring & NOC[/title][vc_empty_space height=”10″][vc_separator color=”custom” border_width=”3″ el_width=”10″ accent_color=”#fba91e”][/vc_column][/vc_row][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1/2″ css=”.vc_custom_1626335785735{padding-bottom: 20px !important;}”][vc_single_image image=”4266″ img_size=”full”][/vc_column][vc_column width=”1/2″][vc_column_text]Network Operation Center Services:
Unified Monitoring & Management Across the Enterprise to isolate service Interruptions Real-Time[/vc_column_text][title type=”h3″ color=”#ed4a42″ class=”technical-operations-3″]Fully Customized, Unified Monitoring[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][vc_column_text]
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- Asset discovery and mapping
- Critical enterprise applications
- Physical and virtual infrastructure
- Network, interface and circuits
- Database performance monitoring
- Native and hybrid cloud environments
- Application patching
- Configuration management
[/vc_column_text][/vc_column][/vc_row][vc_row fullwidth=”yes” background_color=”#ed4a42″][vc_column width=”1/2″ css=”.vc_custom_1633529732630{padding-top: 20px !important;}” offset=”vc_hidden-xs”][title type=”h2″ color=”#ffffff” class=”technical-operations-2″]Key Takeaways[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”10″ accent_color=”#fba91e”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1633529724656{padding-top: 20px !important;}” offset=”vc_hidden-xs”][title type=”h2″ color=”#ffffff” class=”technical-operations-2″]Differentiators[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”10″ accent_color=”#fba91e”][/vc_column][/vc_row][vc_row content_placement=”top”][vc_column width=”1/2″ offset=”vc_hidden-xs”][vc_column_text]
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- Fully redundant enterprise monitoring from Artech U.S. service centers with offshore support capabilities
- L2 & L3 Application and Infrastructure Support
- Integrates with Service Desk or Call Center offerings to deliver more value
[/vc_column_text][/vc_column][vc_column width=”1/2″ offset=”vc_hidden-xs”][vc_column_text]
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- 24x7x365 U.S.-based Enterprise monitoring and management
- Central point of outage response, coordination & communication
- Multi-skilled infrastructure, application and database engineers
- Third-party vendor management and coordination
- Major incident management and coordination
- L2 and L3 infrastructure and application support
- Integrated into Artech Service Desk support operations
[/vc_column_text][/vc_column][/vc_row][vc_row fullwidth=”yes” background_color=”#ed4a42″][vc_column width=”1/2″ css=”.vc_custom_1633529673465{padding-top: 20px !important;}” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][title type=”h3″ color=”#ffffff”]Key Takeaways[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”10″ accent_color=”#fba91e”][vc_column_text]
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- Fully redundant enterprise monitoring from Artech U.S. service centers with offshore support capabilities
- L2 & L3 Application and Infrastructure Support
- Integrates with Service Desk or Call Center offerings to deliver more value
[/vc_column_text][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1633529684571{padding-top: 20px !important;}” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][title type=”h3″ color=”#ffffff”]Differentiators[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”10″ accent_color=”#fba91e”][vc_column_text]
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- 24x7x365 U.S.-based Enterprise monitoring and management
- Central point of outage response, coordination & communication
- Multi-skilled infrastructure, application and database engineers
- Third-party vendor management and coordination
- Major incident management and coordination
- L2 and L3 infrastructure and application support
- Integrated into Artech Service Desk support operations
[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1633322291825{margin-bottom: -55px !important;}”][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1624278295627{padding-top: 20px !important;padding-bottom: 20px !important;}”][vc_column_text css=”.vc_custom_1688650727446{margin-bottom: 8px !important;}”]
To find out how we can help you
[/vc_column_text][vc_single_image image=”5182″ img_size=”250×42″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”.vc_custom_1688650742901{margin-top: -20px !important;}” link=”/contact-us/” el_class=”custom-d-none”][vc_column_text css=””]
[maxbutton id=”7″ text=”Visit Scalence” url=”https://www.scalence.com/”]
[/vc_column_text][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row]