[vc_row fullwidth=”yes” css=”.vc_custom_1625057811177{margin-top: -50px !important;}” background_color=”#253e91″][vc_column][vc_empty_space height=”20″][title type=”h1″ align=”center” color=”#ffffff”]Dispatch Support for Large Projects[/title][vc_empty_space height=”20″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″ css=”.vc_custom_1625108088310{margin-top: -20px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #fba91e !important;border-left-style: solid !important;border-right-color: #fba91e !important;border-right-style: solid !important;border-bottom-color: #fba91e !important;border-bottom-style: solid !important;}”][vc_single_image image=”4785″ img_size=”full” alignment=”center”][title type=”h2″ align=”center” color=”#253e91″ class=”field-support-program”]Field Support Program for Nationwide Project[/title][vc_empty_space height=”20″][vc_column_text]Artech’s customer needed an immediate roll-out of kiosk software for more than 2,500 nationwide locations for a major hotelier. Completed in less than 90 days, Artech’s solution solved the problem and led to a long-standing client relationship.[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Customer[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1625058994581{margin-top: -20px !important;}”]Company that provides Kiosk computers for large hotel chains required remediation at 2,500 locations due to a failed software update[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Problem[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1630469202368{margin-top: -20px !important;}”]
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- Hotels with multiple locations across the United States
- Physical presence required for remediation
- Very time sensitive
[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Action[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1630469238545{margin-top: -20px !important;}”]
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- Created a plan of action in one week
- Leveraged partner network to immediately provide national coverage
- Created documentation and a step-by-step guide for remediation for dispatched agents
- Coordinated and dispatched thousands of agents simultaneously all over the US
- Finished the project in three months
- Provided reporting and governance over the life of the project
[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Results[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1630469272444{margin-top: -20px !important;}”]
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- Very successful remediation of kiosk systems
- Fast turn-around enabled the company to maintain contracts with large hotel chains
- Artech was awarded more work to correct previous incumbents mistakes
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