[vc_row fullwidth=”yes” css=”.vc_custom_1625057811177{margin-top: -50px !important;}” background_color=”#253e91″][vc_column][vc_empty_space height=”20″][title type=”h1″ align=”center” color=”#ffffff”]Ensuring Uptime and Performance[/title][vc_empty_space height=”20″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″ css=”.vc_custom_1625108440666{margin-top: -20px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #fba91e !important;border-left-style: solid !important;border-right-color: #fba91e !important;border-right-style: solid !important;border-bottom-color: #fba91e !important;border-bottom-style: solid !important;}”][vc_single_image image=”4844″ img_size=”full” alignment=”center”][title type=”h2″ align=”center” color=”#253e91″ class=”network-operation”]Network Operation Center focused on Higher Education Client[/title][vc_empty_space height=”20″][vc_column_text]A prestigious midwestern university wanted to expand its research offerings, which required a secure Network Operation Center to protect and manage data. Replacing an overwhelmed Network Team, Artech’s NOC team provided a best-in-class solution, allowing the University to grow the offering for years.[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Customer[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1630468486741{margin-top: -20px !important;}”]Large, private midwest university with a reputation as a leading research institution wanted to improve network monitoring[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Problem[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1630468498733{margin-top: -20px !important;}”]
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- Network team overwhelmed by day-to-day operation
- Communication breakdown during outages slowed resolution
- After Hours support paged out, causing response delays
[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Action[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1625108376396{margin-top: -20px !important;}”]
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- Transformed Network monitoring to a dedicated 24 x 7 model
- Worked with service owners to tighten alerting
- Setup and facilitated bridge meetings during outages
- Provided redundant centers for monitoring with multiple “polling” locations
- Completed network discovery to monitor more of the infrastructure
[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Results[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1630468522110{margin-top: -20px !important;}”]
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- Elimination of the on-call model provided a less than 15 minute response time on all alerts
- Reduced 100+ false alerts a day to only alerting on actual events
- Communication now optimized, reducing issue resolution time
- Monitoring continues even when the outage impacts monitoring connections
- Gained a very clear picture of the up and downstream impact of an issue
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