[vc_row fullwidth=”yes” css=”.vc_custom_1625057811177{margin-top: -50px !important;}” background_color=”#253e91″][vc_column][vc_empty_space height=”20″][title type=”h1″ align=”center” color=”#ffffff”]Improved Business Outcomes & Compliance[/title][vc_empty_space height=”20″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″ css=”.vc_custom_1625061531042{margin-top: -20px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;border-left-color: #fba91e !important;border-left-style: solid !important;border-right-color: #fba91e !important;border-right-style: solid !important;border-bottom-color: #fba91e !important;border-bottom-style: solid !important;}”][vc_single_image image=”4837″ img_size=”full” alignment=”center”][title type=”h2″ align=”center” color=”#253e91″ class=”service-management-excellence”]Service Management Excellence[/title][vc_empty_space height=”20″][vc_column_text]Artech’s customer suffered from periodic outages of an application that faced more than 17,000 client-facing advisors. Artech quickly stabilized the platform and saved more than $100K/month for the customer.[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Customer[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1630468900774{margin-top: -20px !important;}”]
-
- Top financial service firm was experiencing high frequency of systems downtime across advisor community slowing down business operations
- Slow issues escalation and resolution creating heavy financial impact
[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Problem[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1625060913913{margin-top: -20px !important;}”]
-
- Increase uptime/efficiency of 17,000+ Financial Advisors, managing over $280B in Assets
- Ensure support across a wide range of platforms, applications, and users
- Ensuring data security and compliance with tight financial regulations
[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Action[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1625060940654{margin-top: -20px !important;}”]
-
- Implemented mature 24×7 L1 & L2 support for Help Desk and Field Services
- Assessed and baselined environment operations
- Developed a shared knowledge base to improve quality and reliability
- Transition services to Artech’s ITIL service center
- Provided management and control for all technology deployments
[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1/3″][title type=”h3″ color=”#253e91″]Results[/title][vc_empty_space height=”10″][vc_separator color=”custom” align=”align_left” border_width=”3″ el_width=”30″ accent_color=”#fba91e”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1625060964278{margin-top: -20px !important;}”]
-
- $100K YoY savings through VPN call reduction program
- Customer satisfaction increased by 30%
- 44% reduction in spyware-related incidents
- Consistently achieving service levels
- Strong operational governance ensured passed regulatory compliance audits monitoring with Service Desk
[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row css=”.vc_custom_1633510691656{margin-bottom: -55px !important;}”][vc_column width=”1/4″][/vc_column][vc_column width=”1/2″][vc_column_text css=”.vc_custom_1688651665103{margin-bottom: 8px !important;}”]
Does this case study resonate with a similar business problem you are facing?
To find out how we can help you
[/vc_column_text][vc_single_image image=”5182″ img_size=”250×42″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”/contact-us/” el_class=”custom-d-none”][vc_column_text]
[maxbutton id="2" text="CONTACT US TODAY!" url="https://stagecontent.artech.com/contact-us/%22]
[/vc_column_text][vc_empty_space height=”20px”][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row]